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Frequently asked questions

Where can I find out about promotions held at the SMALL supermarket?
You can find this information on our website in the section (For Buyers -> Promotions)
Where can I find out about discounts on products at the SMALL supermarket?
You can find this information on our website in the section (For Buyers -> Catalog) or in our Small&Skif mobile application.
In what cases can a seller require an identity card when purchasing alcohol and tobacco?
According to the Code of the Republic of Kazakhstan dated 07.07.2020 No. 360-VI "On people's health and the health care system", persons selling alcoholic beverages, as well as tobacco products, including products with heated tobacco, hookah tobacco, hookah mix, systems for heating tobacco, electronic consumption systems and liquids for them, must:
  • 1) require the presentation of an identity document;
  • 2) refuse to sell alcoholic beverages, as well as tobacco products, including products with heated tobacco, hookah tobacco, hookah mix, tobacco heating systems, electronic consumption systems and liquids for them, if a document has not been presented identifying person.
Thus, the seller is obliged to require an identity document when selling alcoholic beverages and tobacco products.
I forgot the goods in the store at the checkout. What to do in this case?
The goods found at the checkout are transferred to the duty manager. Please contact the store where the purchase was made, with a check or tell the duty manager the number of the cash desk at which you were served.
I forgot the goods in the storage box. What to do in this case?
You can go to the store at any time and pick up things from the locker using the number plate. If you plan to pick up the forgotten things the other day, you can write about it to the e-mail address care@small.kz and we will warn the store.
At the checkout counted goods that I didn`t take. How can I take my money back?
You can back at the store where the purchase was made and you will be returned the difference in the amount.

or write to the mail

care@small.kz